people found the following review helpful:
case ok but handle broke
September 19, 2013
Most of this suitcase was just fine and I enjoyed using it - one time. When I picked it up from baggage claim at my home airport after only one round trip flight one end of the top carry handle was completely...
(read complete review)
Most of this suitcase was just fine and I enjoyed using it - one time. When I picked it up from baggage claim at my home airport after only one round trip flight one end of the top carry handle was completely detached - stitching ripped and small metal strip cracked. This is nothing that normal use should have done to it. So far I followed online directions for requesting repair under warranty by taking the bag to a Samsonite company store about 30 miles away. Staff there very accommodating- I completed a repair request form and they shipped it to a repair center at no cost to me. So now I will wait to see if Samsonite makes good on its warranty. I've never had a problem with a Samsonite product before so maybe this one was a lemon.
TERMS & CONDITIONS:
Offer not available in Samsonite Stores or Samsonite Factory Outlet stores. This offer cannot be combined with any other coupons, discounts and free shipping offers. It is not valid on gift cards, clearance items, holiday specials or previous purchases.
Discount not valid on the following Samsonite products:
Cosmolite, Firelite, Black Label Business Cases, Hyperspace, Hyperspace XLT, Winfield 2, Silhouette Sphere, Ascella LTE, Southbridge, Reflex II, Midtown, Pro 4, Luggage Sets, Fashionaire, Business Cases, iPad Portfolio Cases , Backpacks, Travel Accessories, Tote A Ton Duffles, and Clearance.