people found the following review helpful:
case ok but handle broke
September 19, 2013
Most of this suitcase was just fine and I enjoyed using it - one time. When I picked it up from baggage claim at my home airport after only one round trip flight one end of the top carry handle was completely...
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Most of this suitcase was just fine and I enjoyed using it - one time. When I picked it up from baggage claim at my home airport after only one round trip flight one end of the top carry handle was completely detached - stitching ripped and small metal strip cracked. This is nothing that normal use should have done to it. So far I followed online directions for requesting repair under warranty by taking the bag to a Samsonite company store about 30 miles away. Staff there very accommodating- I completed a repair request form and they shipped it to a repair center at no cost to me. So now I will wait to see if Samsonite makes good on its warranty. I've never had a problem with a Samsonite product before so maybe this one was a lemon.
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