people found the following review helpful:
Beware of scratches after ONE SINGLE USE
February 3, 2014
I ordered this item (Inova 20' silver) through the Samsonite.com website about 3 weeks ago and had high hopes due to its great looks. But after ONE trip, the item already has significant scratches and...
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I ordered this item (Inova 20' silver) through the Samsonite.com website about 3 weeks ago and had high hopes due to its great looks. But after ONE trip, the item already has significant scratches and dark discolorations. This is my first hardside piece of luggage, so I was also extra careful to treat it well at the airport. Needless to say, the item had to be checked at the gate due to the airplane being a small regional jet. The resulting scratches and discolorations were from ONE SINGLE two-hour flight, with the drop off and pick up of the carry-on with the gate attendant. Just called Samsonite customer service and was advised no returns are allowed. The representative also proceeded to provide guidance to scrub the carry-on with rubbing alcohol (!) after each trip to reduce the appearance of scratches. Pretty unprofessional. If you enjoy scrubbing your luggage after each trip with rubbing alcohol, this is the carry-on for you! I would look elsewhere for reliable, durable luggage.
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