Ordered a new Dura-lite to replace one that survived 10 years of international travel until finally being dropped & dented 1 too many times. With at least 3 international trips a year, never had any...
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Ordered a new Dura-lite to replace one that survived 10 years of international travel until finally being dropped & dented 1 too many times. With at least 3 international trips a year, never had any problem with latches, locks or wheels.
Had an issue with my order, but found myself dealing with the least helpful customer service agent ever. Tried calling back, and got the same treatment from another agent who was at least apologetic for being so unhelpful.
Would give the suitcase 4 stars for being very sturdy and quite reliable, if comparatively heavy these days, but subtract a star for the terrible experience with Samsonite's customer service. Strongly recommend this suitcase, but bought from Amazon or another seller.
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