people found the following review helpful:
Poor quality, even worse customer service
December 24, 2012
I purchased this bag bacause of the features and configuration. I have been using this bag daily for about 5 months. Recently, several of the seams have begun to come apart. Both Samsonite and their...
(read complete review)
I purchased this bag bacause of the features and configuration. I have been using this bag daily for about 5 months. Recently, several of the seams have begun to come apart. Both Samsonite and their factory stores have been unwilling to help me with the repair/replacement of the bag under their warranty. They indicated that although the bag is a Samsonite branded product, they are not the manfacturer. They are more interested in passing me off to another company rather than rectify the situation with one of their "branded" products. Way to stand behind your warranty! Going to think twice about purchasing a Samsonite product in the future as I'm really not certain if they will stand behind their products or blame it on another company.
Limited Time Web-Only Special - 20% off Sitewide.
Use Promo Code: SAVING20.
Ends Monday, April 20, 2015 11:59 PM PST.
* Some Exclusions Apply.
Free Standard Shipping On Orders Over $99. No Promo Code Needed. Offer not valid on orders shipped to Alaska or Hawaii.
Product Collections Included In Promotion:
Aspire Gr8, DK3, Savor, Fiero, LIFT2, Cruisair Bold, SpinTrunk, S'Cure, Winfield 2 Fashion, Inova, Carbon1 DLX, Xenon2, Bartlett, Mightlight, Pro4, Ascella LTE, Midtown, Southbridge, Colombian Leather Business, Silhouette Sphere 2, Reflex II, Women's Business Cases, Viz Air, Tectonic, F'Lite GT, Ripstop Duffles, Andante Duffles, Tablet Cases, Tote a Ton Duffles.
TERMS & CONDITIONS:
Offer not available in Samsonite Stores or Samsonite Factory Outlet stores. This offer cannot be combined with any other coupons, discounts and free shipping offers. It is not valid on gift cards, clearance items, holiday specials or previous purchases.
Discount not valid on the following Samsonite products:
Cosmolite, Firelite, Hyperspace, Hyperspace XLT, Winfield 2, Silhouette Sphere, Luggage Sets, Fashionaire, Select Business Cases, Select Backpacks, Travel Accessories, and Clearance. Shop.samsonite.com does not offer price and/or promotion matching.