people found the following review helpful:
Poor quality, even worse customer service
December 24, 2012
I purchased this bag bacause of the features and configuration. I have been using this bag daily for about 5 months. Recently, several of the seams have begun to come apart. Both Samsonite and their...
(read complete review)
I purchased this bag bacause of the features and configuration. I have been using this bag daily for about 5 months. Recently, several of the seams have begun to come apart. Both Samsonite and their factory stores have been unwilling to help me with the repair/replacement of the bag under their warranty. They indicated that although the bag is a Samsonite branded product, they are not the manfacturer. They are more interested in passing me off to another company rather than rectify the situation with one of their "branded" products. Way to stand behind your warranty! Going to think twice about purchasing a Samsonite product in the future as I'm really not certain if they will stand behind their products or blame it on another company.
TERMS & CONDITIONS:
Offer not available in Samsonite Stores or Samsonite Factory Outlet stores. This offer cannot be combined with any other coupons, discounts and free shipping offers. It is not valid on gift cards, clearance items, holiday specials or previous purchases.
Discount not valid on the following Samsonite products:
Cosmolite, Firelite, Black Label Business Cases, Hyperspace, Hyperspace XLT, Winfield 2, Silhouette Sphere, Ascella LTE, Southbridge, Reflex II, Midtown, Pro 4, Luggage Sets, Fashionaire, Business Cases, iPad Portfolio Cases , Backpacks, Travel Accessories, Tote A Ton Duffles, and Clearance.